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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
346 ratings and 174 comments received in the last 90 days.
20 April 2024
Very happy with Johns service. Excellent customer service, knew his stuff and met our needs. He kept me up to date every month and was great from start to finish.
20 April 2024
Very easy straight forward process
17 April 2024
Even though there were a few hiccups Ash and team made up for it.
10 April 2024
The team were great. Proactive, responsive without being pushy and helped find the perfect car.
08 April 2024
Car still not received have had calls surveys and paid money in advance very dissapointed
03 April 2024
Excellent Car, Very Good Service.
03 April 2024
I thought the staff were polite and respectful and extremely professional
02 April 2024
Process was easy and communication giod
31 March 2024
Always kept informed about the car and delivery.
31 March 2024
Excellent service
31 March 2024
Great service
30 March 2024
From the moment I interacted with the receptionists through to the sales manager - everyone was lovely When I collected the car, Nathalia came to greet me and sat with me in the car going over controls etc.. first class experience
28 March 2024
Perfect experience, not left waiting, offerred refreshments- amazing
27 March 2024
Because of the above reason.
26 March 2024
Made the collection very special and was very grateful for the demo and run through of the car's features.
26 March 2024
I was very satisfied with my experience at the BMW centre , the process was very simple and easy for me and my dad to complete. The purchase of the car was very quick and simple only lasting around 2 weeks from start to finish which was great.
23 March 2024
I was really satisfy with everyone , I can recommend Sophia Kailou was a pleasure with and made the while process efficient she was excellent and I would rate her 10/10 Thanks very much
19 March 2024
Everything was very efficient, the process very smooth, and the car exactly as expected
15 March 2024
The entire experience was start to finish was excellent. There were a few unexpected delays with the part-ex but it was handled perfectly by the team. Well done
15 March 2024
Ian Elwiss was great to deal with. Very professional and extremely knowledgeable
15 March 2024
More than satisfied. The delivery of the car was beyond what I expected. Sophia truly went above and beyond to make me feel special by gifting me flowers and she even attached a ribbon to the car to make it look as a gift!
14 March 2024
Very satisfied- would recommend
13 March 2024
Very satisfied, Ashok was amazing the whole way through and basically did everything for me! My second car from BMW now and amazing!
11 March 2024
Friendly and informative
10 March 2024
Everything went well and was so smooth
10 March 2024
I was very happy with the service received, the car is great and easy to manage with the guidance from our rep
09 March 2024
10/10 purchase/delivery.
07 March 2024
The whole sales Team at Borehamwood are fantastic every time and always make us feel special.
06 March 2024
10 out of 10. On time
06 March 2024
Great service all round
28 February 2024
All information required and help was received in a highly professional friendly manner which is the reason I would certainly say I was satisfied with how my new car order was handled.
28 February 2024
Wrong car initially delivered but immediately remedied and correct car quickly delivered
28 February 2024
All went smoothly
27 February 2024
Super efficient
27 February 2024
The process was like a conveyor belt, I had to sign documents on my phone an I was told what to do then left without much explanation. Asked if I would like a drink so I replied yes please what cold drinks you have to be told only tea and coffee or w
26 February 2024
It was really good
24 February 2024
John Explained everything what I want to know, gave some good suggestions so it's easy to decide
22 February 2024
The staff were excellent. They explained every step. The manager came to thank us at handover and gave us all the information we required snd more.
22 February 2024
Very happy with the service
22 February 2024
John was extremely helpful with the whole process. It was my first time at BMW and welcomed me as if I were a existing customer
22 February 2024
Great professional service
22 February 2024
Moment we walked in, to meeting Sully who looked after us very well.
22 February 2024
Everything from start to finish went excellent Jodie Russell and John went above and beyond to satisfy me fantastic staff.
22 February 2024
John that was dealing with my car always updated me and worked efficiently to deliver the vehicle to me
11 February 2024
Purchasing was made very easy with the sales exec's. knowledge of the finance products and the car specification. The video and the handover by Sully was first class. It was fluent and straight forward.
31 January 2024
I can't fault the customer service I received from the team at Group 1
24 April 2024
Great service and staff
22 April 2024
Good service all over during my many years of owning BMW cars.
22 April 2024
Efficiency
22 April 2024
My Service Advisor Omer Vecih was excellent.
22 April 2024
The staff were very helpful, friendly and informative. Gave us all the info we needed. Particularly happy with Omar's service.
20 April 2024
Problem identified quickly and competent/ sensible solutions were offered.
20 April 2024
Friendly service and great communication.
20 April 2024
Quick and professional
19 April 2024
Good service however I brought my X5 in for a stuck software update. Looks like there was an update but no additional features were available. Example: Alexa integration and enhanced driver assistance. So not sure what happened there.
17 April 2024
It was quick plus I was kept informed throughout the whole process by email and texts
16 April 2024
Quick and easy
15 April 2024
Professional and friendly service
14 April 2024
They have done a good job in a short time
14 April 2024
omer was first class
13 April 2024
Quick and easy interaction with staff
13 April 2024
Very helpful customer service staff. A big thank you to Sam Monk who helped set up my loan car as I wanted it before I took it away and answered all my questions .
12 April 2024
Omer is a pleasure to deal with. His commitment to clients is outstanding.
11 April 2024
Everything was done on time, paperwork all explained
10 April 2024
Quick and efficient
10 April 2024
Friendly and efficient
10 April 2024
All works were completed
09 April 2024
Excellent
09 April 2024
I dropped off my car around 8am and received the video report from the servicing team within 2 hours. More importantly, my vehicle was ready for pick up around 1ish
09 April 2024
I receive a call to schedule the MOT and service, I get to see the results of the car inspection, any requests are dealt with, and the car looks almost brand new when time to pick up. Everybody is very pleasant and helpful.
08 April 2024
Very efficient
08 April 2024
Service and MOT carried out while I waited Rep kept me informed of progress
07 April 2024
As above
07 April 2024
It's a very basic experience compare to your rival cars i previously had from MB and Audi. Difficult to get hold of the service dept. Phone at the main desk is being answered and diverted and then cut off, happened on more than 1 occasion.
07 April 2024
quality of service and communication on the day all fine. Issue was availability of appointments - call was made to make a booking in Jan with first available appointment in April - which meant one of the issues to be investigated couldnt be.
07 April 2024
Great, Kerry especially was an absolute star, she went above and beyond to help me out.
06 April 2024
Poor workmanship damaged my 2 back alloy didn't valet the car like they said they would
05 April 2024
Omer keeps me informed and I feel looked after.
05 April 2024
Loan car was not cleaned from inside, seats were dirty, controls were greasy
05 April 2024
Very professional staff. Excellent customer service
05 April 2024
yes
03 April 2024
Personal bad
03 April 2024
All good except still an issue with my tire recognition.
01 April 2024
unfortunately had to return because not everything completed
29 March 2024
Updates by toni good. Disappointed when car came back it had white spots of polish over the car,dust inside as if it was left open when worked on and a mark on front winscreen that has just about come off. Battery used (miles 80) were not charged up
28 March 2024
BMW have been printing promises of free end-of-warranty checks for some time, but I was told at Grp1 that they stopped doing that in Dec. Then the MOT emmissions machine broke (the main reason for being there); and I had to book an appt elsewhere.
28 March 2024
Very satisfied, very good service from Samuel Monk he checked if they would price match my other local BMW Service Centre on price which they did.
27 March 2024
Very courteous staff and polite.
27 March 2024
Everything done as expected
26 March 2024
No complaints
25 March 2024
professional, friendly and my car was ready quicker than expected
25 March 2024
I've always found dealing with the company to be a satisfactory experience.
25 March 2024
My adviser Peter was very helpful, kept me informed. Helped me set my priorities for the job requirements.
25 March 2024
Fantastic professional service.
24 March 2024
Online booking was down, had to ring and book over phone. All ok.
24 March 2024
The lady dealing with me was helpful with my situation and accommodated me the next day
24 March 2024
Communication was great.
24 March 2024
It was MOT service not until july
24 March 2024
I had no issues service was polite
22 March 2024
Dropped our vehicle service and it couldn't have been a smoother process, vehicle was done really quickly, no time wasted!
21 March 2024
Good service plus car wash done on pick up and coffee was services regardless i was fasting
21 March 2024
Timely service and advice
21 March 2024
The only issue I had was that having checked in online as suggested in order to save time upon arrival their system did not allow for this and so I had to check it in in the usual way.
20 March 2024
It would have been 5 star but there was one small thing i requested that wasnt done
20 March 2024
Nothing went wrong, was a pleasant experience
19 March 2024
Both at the reception and the person that was dealing with my car were friendly, polite and helpful.
19 March 2024
Provided a good service.
19 March 2024
Efficiency
18 March 2024
Great communication and experience
18 March 2024
Everything was great but I feel you are asking for far too much feedback. I've already completed online feedback as well as phone feedback and now yet another feedback form. This is too much.I would have been completely satisfied were it not for this
14 March 2024
Service receptionist very clear explaining
14 March 2024
Good service but could be cheaper
14 March 2024
See above. I should not have had to wait 25 minutes after arriving on time and having checked in online before i was able to speak to a receptionist.
13 March 2024
Very happy
13 March 2024
The service was tgorough and explained on the paperwork. I was made to feel welcome while waiting
13 March 2024
Had to have the car for three days and NO option of curtesy car when told on the 1st day that Group 1 wanted to keep the car overnight and then overnight a second time and then into a third day. Had to rely on a lot of lifts to and from work.
13 March 2024
As above
13 March 2024
Very very satisfying to be treated so well
13 March 2024
Mainly around the customer service from both Toni and Steve in depth knowledge of cars. It didn't feel transactional it was human like and had a great conversation with them both.
13 March 2024
As above
13 March 2024
excellent service
13 March 2024
Kelly and the receptionist went out of their way to help me hit the deadline that I had, just, although it was clear that was a challenge given the amount of activity on the site on the day. I had 90 seconds spare before my two hours ran out.
12 March 2024
Got given a really hard time by someone called Kerry luckily the manager dawn really helped me out and saved the situation
11 March 2024
I waited again for almost one hour to get the keys back at the end of the day - although only one rep was busy and I asked to be seen by someone else, I was told that each rep has an allocated list of customers and that cannot be changed.
10 March 2024
Completely satisfied
08 March 2024
Not happy with the service, pedestrian protection and parking sensors are still not functioning
07 March 2024
Work done on time and to a high standard
07 March 2024
Happy with the service.
06 March 2024
Well looked after - easy to park normally - friendly
06 March 2024
Great customer service by Omer and BMW B'Wood staff as a whole
06 March 2024
Always I use them and do for me great job.
05 March 2024
Video of inspection was very helpful
04 March 2024
Quick, professional, informative, and best of all, friendly.
04 March 2024
Good service
04 March 2024
Always room for improvement ??
04 March 2024
They are in contact throughout the service you well inform of any works needed.
04 March 2024
Kept me informed of what was going on
03 March 2024
I had to wait for 2.5 hours at the service station. Also had was told the car was washed however it looked very dirty.
03 March 2024
Very good service
03 March 2024
Overall the service I received was smooth and without any issues.
03 March 2024
The service I received was amazing. From start to finish everyone I encountered was so friendly, happy to help, very thorough with the information provided especially the vehicle check video.
02 March 2024
Very good
01 March 2024
Good service, updates and car washed
01 March 2024
£400 to change the brake fluid in a 6000 mile i3
01 March 2024
The staff were very professional.
01 March 2024
I would have score
01 March 2024
Work completed in good time, facilities at garage while i waited was comfortable,
01 March 2024
Service was fantastic, i dealt with Dawn & Toni who looked after me very well.
29 February 2024
Piotr was professional, efficient and very customer focused I now travel from Watford to Borehamwood because the service on offer there is much better The extra travel is definitely worth it
28 February 2024
Prompt, efficient at greeting stage; work carried out quickly and cost-effectively; kept informed all the way through; courteous staff; good coffee in reception, good loos (!) AND a valet clean at the end!!
28 February 2024
Great service , job done quickly and was offered a courtesy car but declined as I work 2 minutes away from the site
28 February 2024
Friendly staff Free WiFi Good coffee Perfect ??
27 February 2024
Couldn't do a deal on a new car
27 February 2024
Very good punctuality and service was on time . Professional service and explained everything that was wrong in great detail. Additionally I am very happy there was a Polish Service Advisor to help me (Piotr Kwiatkowski)
27 February 2024
Work was complete within a day and I have no complaints
27 February 2024
Omer was really helpful
26 February 2024
Happy with every aspect of the process.
26 February 2024
Very satisfying
26 February 2024
Faultless
26 February 2024
work done in full and i was kept updated
26 February 2024
Very happy with the service, I requested a Courtesy car which I received very quickly without waiting for too long.
26 February 2024
Work was done on time and as promised. Staff were personable and efficient.
25 February 2024
Booking in and health check comms all good. Car collected but on arriving home the service light advising my brake fluid required changing was still on. I need to go back for it to be dealt - inconvenient and frustrating. Should have been checked
25 February 2024
they couldn't arrange a delivery of the vehicle. said they had never done this before. bmw assist didn't know when they could deliver and i had to collect in person occuring costs. plus i got charged for a new rim when the old one is perfectly fine
24 February 2024
They never check other things thar are not working well. For example the windscreen wiper is not wiping properly. I have brought this to their attention, but they don't care, they're only interested in doing big things that make them a lot of money.
24 February 2024
Thanks
24 February 2024
Fixed issue and great servicd
23 February 2024
Xxxxxxx
22 February 2024
I told them to jot wash my car but they still wiped it down and caused swirl marks all over my car, destroying my previous ceramic coating. I am now having to get another full detail and coating done for £1000
22 February 2024
Great receptionist Sam
22 February 2024
They did everything asked of them
07 February 2024
My concerns with the car were addressed.
03 February 2024
Sully was very pleasant to deal with and there was no pressure to make a decision. Nothing was too much trouble to allow us to view and purchase the vehicle.
24 April 2024
Very smooth and helpful