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I have used you for a long time and Michael your service manager is the main reason why I continue to use you
Both receptionists were uncaring and vacant about what I could do about changing my light bulb.
Expect good service from BMW
See above. Really frustrated with the time it took for anyone to answer the phone.
They did not do proper work they left under engine cover because of that I have loss my night job
I was kept informed during the morning of my cars progress with the service and MOT
After 5 min of button tapping he said price will be £156 and change I said I know 100% for sure it wasn't as much as that So then he said ok I will do it for Around £115 I said that's fine I said again that I need to leave at 10.15 he said no prob
Bad quality,no organization at all
I waited over 15 minutes after my car was put back outside the front ready for me. After 15 minutes I had to go and find a manager to ask to pay my bill. The service rep knew I was in a rush, I even asked not to have my car washed to save time.
Staff were friendly and efficient. I managed to get a booking at a very convenient time.
Very satisfied they rang and told me what needed doing car was ready on returning
Issues not rectified
I had no complaints
Good communication from Colin.
No problem with any stage of the process once in the system. Link from promotional email didn't work originally. Did the following day, though.
Only downside was I was left waiting for half an hour to collect car after the sales advisor went off to lunch. This even after I called to say when I would arrive and he even acknowledged me when I arrived.
Polite. Quick. Did everything they were meant to do.
MOT was carried out in time, then I was told to wait further 10min for washing service. Washing was carried out (with good result) but I actually needed to wait for 1hour and15min..
Communication was poor - was trying to deal with 2 bmw garages ( the ones i bought from and borehamwood who it had been recovered to) they didn't seem to able to communicate to each other.
If I could remove the star I would. Even when I called today, I got a response for an unenthused receptionist. Doesn't really make you feel like you have purchased a premium product.
Changed brake pads in May and told in October by barons that my pads are worn off and due to be changed at 8000 miles of life, however advertised as 30000 miles
The staff member who saw me didn't want to do anything other than check me out. I expected co-operation and help from him. The wait is far too long and then the wait for help was far too long
Couldn't get my car to be serviced while I waited as I had done over the years, very disappointed and wouldn't be coming back for sure. This has got me looking at other brands with better service.
The car went in for electric faults breakdown, took nearly 3 weeks and the seats were stained from the technician. Photos can be provided upon request.
I had to wait for 4 and a half hours whilst having a one week old newborn baby at home. I was lied to as to what work you were carrying out. Completely unsatisfying experience to say the very least, I'm taking this further with BMW head office
I would quibble with the charge to clear a blocked windscreen washer system on a car less than two years old when the system is sealed, and the rear wash worked perfectly - is this a common issue?
Dropped the car off the evening before and it took quite a long time until I was seen. Once I was directed to my personal advisor the service was excellent.
Great service as usual and as expected from BMW.
The staff were very helpful
Efficiently handled by friendly staff
identified the issue and replaced the part under warranty, cleaned the car and all in one day.
Having to visit too many times to solve an oil sensor problem
I would be completely satisfied iod teh price was reasonable
Aftersales service provides best service. Unlike for sales area (poor timing communication)
Quick and efficient
Shumon went above and beyond in providing superb customer service throughout the process
Mark Price looked after us well
The sales lady at Barons was exceptional
The best service from start to finish
I deal with Shumon and i have bought my previous car from him. Shumon is a top sales person and services you get from him is second to none. That is is why I always buy my car from him.
Due to the stress I experienced and the time taken on collection there was no explanation of the car. The manager was not concerned about my stress re. the handover. I missed Christmas celebrations as it took so long to-a v unpleasant bmw experience
Quick, great communications, great service
friendly, polite staff, lovely coffee, comfortable waiting area. our car was ready to go.
I was able to see the model I was interested at the BMW centre in and evaluate the new features
Bad customer service after signing paperwork. No one wanted to know us or have the decency to call back. Dirty car when I picked it up. No presentation or anything when collecting car. Just spent 42k and all I got was here are your keys.
Excellent service from salesman. Support services ie finance dept and car collection let overall experience down.
overall good but some communication difficulties
Mark Price was very enthusiastic, helpful, friendly and professional. Dealing with him and the rest of the team at Barons Borehamwood was a real pleasure!
Very relaxed atmosphere. didn't feel preasured to buy there and then. Shumon Shawkat was amazing, made me feel very relaxed with the complete purchase experience.
Very professional and informative. Contact was made throughout the whole journey
Good service with a couple of minor issues
The whole process went well, from finance to delivery. Personally I would take more time with the customer when handing over the vehicle and I would also have the vehicle in its own delivery room/area. I would have given 5 if this happened.
Poor sals and after sales service
The whole process from start to finish was exceptional.
I was completely satisfied, also because of the excellent relationship management by the sales person who was very competent and trustworthy.
Very good service from Shumon Shawkat the sales representative.