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Service is extremely slow. When I purchased the vehicle I paid for 5 year service plan but dealership is now not honouring it
Center in Borehamwood doesn't care about customer satisfaction. They charged 25 pounds to replace a parking bulb which is done free of cost in local garages. Even I can replace the bulb in couple of minutes. 25 pounds for a 2 minute job is excessive.
I was supposed to come go back another day for break oil change but they did it the same day and also gave me a discount because of the misunderstanding I explained earlier. Keeping customer happy and appreciating their time.
Had some amazing help from Colin Dunno. He smoothed out a few issues professionally and in my favour.
Service was carried out in a timely manner.
Too long for an appointment. Check-in process really inefficient. Had to queue - one person on reception desk at 8am on a Monday morning and writing details on yellow Post-it notes and walking the over to a service adviser while the customer waits...
Poor overall. Felt like we were being rushed making an important and expensive decision.
I arrived at the specified time but had to wait 30 minutes before the person assigned to my service was ready to see me. During this time a number of other customers came in, booked their car in and left. Other staff were aviable.
Returning phone calls is appealing.
2 cars and 2 recalls both dealt with swifty
We always wait for our whilst any work is done and the service staff are friendly.
Excellent customer service and attention. Important to note that although I purchased my car from Stratstone BMW Doncaster, all repair work was done at Barons Borehamwood and they were amazing! Big thank you to Chris Nash, Glyn Foster, Chris and Teo.
The service appointment booking clerk did not complete my booking properly. When I dropped off my car at the service centre at the appointed time, they claim they did not have my booking and I had to leave the car overnight.
My engine management light is till on and I have now received a message telling me I need to top up my adblue ar next opportunity
Atif was helpful
All went smoothly
Very poor, booked way in advance Was then told In the day that it would take longer on a day due to the speed of your internet and the fact they didn't realise it was a 330e I was very unhappy and after having to argue I was told it would be done i
I have asked for a service manager to please call me twice, on both occasions ignored. I have emailed the service representative who was dealing with me twice and both times ignored.
Had to wait several weeks to get an appointment and no courtesy cars available
The only saving grace, was the attention and courtesy shown by the Service Adviser, Eugene. He said he'd call me later in the day, with an update on the status of my Car. Having received no notification, I decided to take a chance and just turn up.
my car is 18 years old the driving position and view is exellent and a pleasure to drive I cover approx. 6000 miles a year satisfied with repaires done by bmw over the years hope to get a few more years with this car
On time, punctual & good friendly staff
Rip off charge of £621 to change belt and tensioner Service department over stretched and dont answer the phones. Face to face communication with Service staff excellent
It took a while to get an appointment and would have taken if the car had been collected, but otherwise the service experience was very good.
It took an age to book the service/brake change. On the day found it really difficult to contact the garage. I still need to go back as the job is incomplete.
I liked the way it was explained what was happening with my car while I was waiting
Service department kept me well informed
Still do not have a working Sat Nav.
I couldn't fault the service friendly and honest. Thank you Beejal
I wasn't impressed by the fact that when I was doing my part exchange I had to phone my wife to bring the V5 to the dealership. I would have thought that the sales rep would have informed me what information was required to bring into the showroom.
Always available to help, easy handover.
Naveen understood our needs, was very knowledgeable, not pushy and made the whole purchase very simple and stress free.
the box isn't big enough to write down the issues. I shall be making a formal complaint. I purchased the car on 9/4/19 and didn't get the car until 8/9. I'm still waiting for a refund.
Overall good communication and friendly
On the whole it was very satisfying and was relatively quick to complete the deal.
Because of the sales man im very proud
The people at the BMW centre listened to me and responded to my needs and wants. Where discussing alternative ideas/proposals they explained their rationale in a clear and understandable way.
Excellent support and regular communication from the team.