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ABOUT Barons BOREHAMWOOD

Find out more about what we do and our team.

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Meet the team

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Rob Graham

Head of Business

Lachlan Macdonald

General Sales Manager

James Courtney

Used Car Manager

Riaz Choudhury

Business Manager

Maurice Mendoza

Business Manager

Chris Nash

Aftersales Manager
  • Department Aftersales

Kelly Jeffries

Customer Service Manager

Shumon Shawkat

Senior Sales Executive & Motability Specialist

Navin Persaud

BMW Sales Executive

Scott Smith

BMW Sales Executive

Matthew Elbourne

Sales Executive & Motability Specialist

Mark Price

Sales Executive & Motability Specialist

Robert Bridger

Product Genius

Tracey Christie

Receptionist

Lois Barron

Receptionist

Donna Davidson

Receptionist

Kay Grogan

Receptionist

Francesca Laquinandi

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Poor communication, over 6 weeks to repair my accident damage and I am not satisfied with the repair.

Service

Reliable, competent technicians, helpful staff.

Service

As above - the pickup and delivery plus them voluntarily notifying me of the air filter omission without being prompted.

Service

The customer service is second to none... amazing and couldn't do enough for me!

Service

-

Service

Mot was carried out in a timely manner

Service

good quality service generally - new service manager was good (so was the old one previously!)

Service

Mr Mohaned S was my adviser for the day. Mohaned was a great guy and very laid back. He suggested my car needs some extra work done, there were statistical data to support the claim which is nice. Definitely a great asset to BMW

Service

They found space for my MOT despite the sorry notice.

Service

No hassel

Service

Effortless.

Service

Friendly staff and good, quick delivery.

Service

I left BMW feeling very elated about the service which I received

Service

Routine service, no problems. Good customer service and interaction although had long wait.

Service

Work done quickly

Service

felt looked after and has regular updates

Service

On this occasion I was very please with the service I received.

Service

It's just really too complicated to explain, if you are really interested in what's happened you would need to speak to Amy and your mechanics. We bought the car brand new from BMW and it now appears the wheel bolts are welded on!!

Service

Amy was very efficient and courteous

Service

The staff were very helpful and sorted out my problem very quickly.

Service

once I had an appointment booked it went well

Service

The whole process could have been a little more seamless (I'd asked for a very early specific slot as I needed to be somewhere later on in the day) however, the staff did go out of their way to fulfil a couple of requests that I had on the day.

Service

Good customer service

Service

We could have given a 5 but disappointed that we had to chase repeatedly for a time slot.

Service

Waited over 30 minutes to check-in and I had to complain twice to reception as 2 people jumped the supposed queue. Just awful. When collecting the car in Saturday morning, only one service desk open and again, it took nearly 30 minutes to be seen.

Service

When originally started buying BMW & Mini, a two car household & had 5 cars, one of the attractions was to be able to have the car collected & returned when booked with the garage, it is now a chargeable option. Because of the logistics of it, the c

Service

Riaz is the ultimate professional. We always ask for him and have bought several cars because of his outstanding service.

Service

It was just a much longer wait than i was told so i didn't anticipate having to get lunch etc

Service

It was a simple service but carried out fine and on time.

Service

Service was efficient and very helpful.

Service

Again great service but just feel like you are being ripped off with the cost.

Service

Service was impeccable

Service

VERY BAD

Service

I did the service as part of the tlc pack. Just before the service a warning light appeared on the dashboard which I mentioned to them to look into it. When finished I was told that they did the service but to investigate it would cost me £162

Service

Parking is a problem. I had to leave car on a double yellow line until picked up by staff.

Service

Although things have improved significantly, it is still difficult to try to telephone to book a service and the offer to be called back more often than not, fails to materialise. One needs persistence, patience and time.

Service

Sometimes the wait is longer than it should be

Service

Following what occurred I visited Barons to complain, it was explained to me that it was not their fault, I spoke to the service manager Colin who explained what had occurred but the diagnostic testing after the work was undertaken showed negative

Service

The problem was detected, the part ordered and replaced within a day.

Service

good job done

Service

Delays in picking up car even thought I had spoken with the representative in charge of the service. When I got to Barons to collect the vehicle I was delayed further resulting in a missed business appointment

Service

The product purchased and install service rcvd was below acceptable standard.

Service

It takes ages to get an appointment. Wait time is huge. The diagnosis is wrong and service / repair expensive

Service

Service was done without any problems

Service

All good

Service

Booked over the phone for a service on our motability car. Upon arriving, had to wait very long to drop it off, subsequently very long to collect it. Upon collection they literally battled with me to pay £200 odd for the service and I said many times

Service

They confirmed that the MOT would be complete by 11.00am and it was.

Service

They never call you back when they promise. Trying to get through to anyone on the phone is impossible. Everyone is "unavailable". Direct numbers just ring & never answer. I had 2 warranty repairs to do and it has taken over 2 months and counting...

Service

Always seems difficult to get through to the service department.

Service

Customer service is awful. Also, when I bought the car they told me they had a collection and delivery service but when I eventually needed a service they told me this had stopped. I would not have bought the car there if I had known. In view of all

Service

Requested that rear wash wipe be looked at, but it wasn't.

Service

On collection after the service has be done, the leather trim was damaged. They where lots of stains on top of the drivers and the back seats. I was waiting another 40min so the staff members has to tried to remove it. unacceptable for BMW brand.

Service

receptionists helpful. Price more competitive. Service getting better.

Service

Was OK, was informed extra work was needed on the car (brake pads), which is fine. Only thing I'd say is I would've been happier if I was shown the work (post work tour), to confirm the work was done. Currently don't know if it's made a difference.

Service

Service manager extremely helpful and personable.

Service

Quick efficient and no waiting around

Service

See answer above.

Service

Great service throughout

Sales

Everything was organise, unfortunately the delivery was held back due to systems failing for BMW finance.

Sales

Sales Executive Mr Mark was very co-operative & helpful while section of BMW car model and answered our all queries patiently.

Sales

Excellent service throughout

Sales

Looked like we rushed into handover, the car wasn't prepared properly even though the centre had our car three weeks prior to the handover date.

Sales

We are very pleased with our new car and that's all thanks to the staff at BMW Barons Borehamwood. Reliable and friendly, these are the people to see if you want an amazing car!

Sales

Scott was very helpful

Sales

Scott Smith was very helpful and explained the various controls to us .

Sales

Shumon and Riaz were excellent

Sales

I an satisfied with your service

Sales

We were given the new model with our specifications earlier than first anticipated.

Sales

In my opinion The Care, Service and collection of the vehicle all went very smoothly.

Sales

The advisor was very good at dealing with customer..extremely patient because I came with cash not knowing cash wasnt allowed..

Sales

Excellent service and knowledge of the cars and products and able to understand and tailor to customers needs.

Sales

Car is very nice, but see response to question 3.

Sales

no complaints everything as should be smooth operation.

Sales

Shumon.shawkat is a very friendly sales executive and always has time for you.

Sales

100% delighted with the service

Sales

As above. Disgusted by the service I have received. Have lodged formal complaint and waiting for resolution.

Sales

difficult to get a personal service