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was looked after very well from Mr Micheal Hobbs
All good other than the fact the rattles I asked to be fixed havent been
As above, the quality of the work done was of a very low standard. If something as basic as a bolt can be missed I have no faith that the non visible work was carried out to a high standard. Ridiculous given the labour rate.
Service done promptly though it seemed expensive
great service and staff
Please read above. Says it all. And thats the simplified version. And my car is still faulty.
Service dept unresponsive , was not what I expected of prestige branded vehicle
Good service with courtesy.
Once at the garage I thought the process was efficient
Polite reception. Could be clearer on costs though. Value service prices online don't match cost at dealership. Value service price did not include cost of new cabin filter. I expected basic service cost to be about £200, but it was over £300.
1) when I left my car, the branch was really understaffed meaning I had to wait over an hour to leave my keys and go. 2) ever since the brakes were replaced, they squeek as if the metal plates are rubbing against each other. As these are new - not ha
Very professionally handled all the aspects of service.
It all went down hill from the point of being told I couldnt wait for my car to be seviced as promised when I made the booking As I arranged by day based on information giving.
Difficulty in booking an appointment and the wait to get served on collecting car
All staff, friendly, helpful and informative
As stated above. My car cut out while I was driving. No reason was found/given which now makes me apprehensive when driving. Not knowing if this problem would happen again is a cause of worry to both myself and my family.
Waiting time was very long. Had called out my girlfriend to pick me up first thing in the morning and was waiting for quite some time outside.
Lack of communication
Was booked in for one day, took 2 because no one looked at the problem.
Came back from service leaking oil. Receptionist told me to book appointment in weeks time but I spoke to manager - he was nice and agreed to see car immediately. Then it said I had 2 months for new brake pads - preferred to have changed in service
To receive the car professionally serviced gives satisfaction and the fact that they thoroughly clean the car inside and out is a nice touch.
As before. Lovely welcome from receptionist and efficient, polite service from service guy.
I cannot remember the name of the chap I dealt with but he was fantastic a credit to your company.
See 1 - Warning light showing
Friendly service - only the communication was lacking. The person who looked after the service said he's going to email me - which he didn't.
The last call we received made us feel rushed to collect our car as the centre was closing we were not informed beforehand. Also the receptionist was already ready to leave as she had her jacket on when we arrived
Friendly, helpfull and on time
clear concise with what was needed in the service. completed swiftly
Worst possible service, I was given a courtesy car that had no fuel and actually ran out of fuel within 200 meters from the bmw center!!! I had to go to petrol station and get a small fuel container to the car and top it up. bmw agent didn't care
Took ages to get an apointment with a courtesy car, then to be told i didn't have one.And not helpful with my warning lights.
After I collected the car I found that the service light was still lit.Also the invoice shows that the car was washed and vacuumed but this had not been done.
A couple of days later we called to check progress but they were having difficulties and said that they would be sending someone to our home on the following day to sort it out. If he could not visit it it would definitely be the day after that(cont)
Everything went very smoothly, no issues
Navin was fantastic, explained everything, made the options clear, was understanding of needs. Professional to deal with and a really nice guy!
just could not think of anything that could have made anything better. bee is just everything I would have imagined. we are so happy, she was so nice to our family and made us comfy
Pleasant and knowledgeable staff
BECAUSE I WAS VERY COMFORTABLE WITH ALL THE STAFF AND THE SERVICES PROVIDED.
Polite, efficient service.
Conor was excellent throughout the whole process
Navin kept in touch with updates and delivery dates. He worked around my schedule and I never felt rushed. I cannot recommend him enough. Everything was smooth and Daniel went through the menu and how to start up the vehicle etc. I was very pleased!
The time spent by the sales team to explain & discuss all my options, including re-financing, or purchasing, by balloon payment, my previous car. I did not suffer any "hard sell" tactics to purchase the new car, which I appreciated.
Staff were friendly and helpful and Cameron our adviser was excellent
Overall, a good quality of service. However, the car has been set up so that I am "Driver 2", and the automatic tailgate has no proximity sensor, causing a paint chip on the day that I got it, that has only been touched up rather than resprayed.
Any questions I had were answered promptly. Was able to visit BMW Centre to try different models.
The car did take a while to arrive (not this dealer's fault to be honest) but as soon as the car has arrived, I got it the very same day so I'm quite happy about it.
I was kept up to date the whole way through the process by Conor and it required very little effort on my behalf
Very satisfied for multiple reasons I cannot state them all. The overall experience was pleasant
No probs everything Went soomthly great communication