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The work was done well, communication was very good and car was ready before I thought it would be...
Car always come back perfect
My car was ready for me in good time after its MOT.
Michael Knobb who always takes care of me he is extremely helpful and his customer service is top notch. I have various high end vehicles and work with a lot of dealers. Michael takes his customer relations to a different level.
Everything was done ok
Just i say thanks Lady shaman she trying to keep customers happy from BMW .
Excellent customer service from service dept
Amy who I dealt with there kept me info at every stage.
Because i was very satified
Very well done on time Great service
Seemless and efficient service
fast efficient service
good and helpful service
Service and MOT were done in time, check-in was efficient, communication with your service department was fine.
good customer service, kept me up to date at all times. Good reputation.
Fast and clear check-in and out
They had the car ready for me whilst mine was in the garage. Michael was helpful and ensured I was kept in the know how whilst my cqr was in the garage
Great dealership and overall good experience
just really excellent customer service with consistent updates on a regular basis
Professional with their clients
fast and efficient service
Kept up to date with progress and easy to get car serviced.
Excellent staff and management.
Amy Gelderbloem was very easy to deal with and communicate with. Kept me up to date and for the first time Borehamwood provided me with a courtesy car
service was efficient
Again it was mainly due to Mr Mandalia as well as a very good job, expensive though.
Just smooth transaction
My MOT booking was easy and I was kept informed even when it had to be rescheduled to accommodate a re-call notice. I was able to get it re-MOT'd after getting new tyres fitted and everyone was very accommodating and great customer service
Arrangements during covid were very good
Professional and quick turned around.
we were looked after very well, kept informed at all times
Great service. I have no complaints.
Rating very well deserved.
Has improved a great deal since my last visit
Excellent Customer Service!
The service team at Barons, particularly Amy, is highly professional, listens to the customer and attends to the problem rather paper it over. She is pleasant and helpful.
It's my local BMW dealership ! it's not the first time and it won't be the last , because I am used to the professional services as well as the parts department good stuff .
Because my car was checked and I was called almost immediately to tell me what to be done. As I gave the go ahead, it did not take time, my car was fixed and ready.
Easy to deal with & kept me updated throughout the service & the Recall item that was being addressed
See above answer
Prompt service. Fault rectified in great time. Only downside they usually wash the car before returning it but sadly not this time. That said, it was more important I got it fixed and back in time for my move - had an hour to spare!
Staff were very helpful and the wait was shorter than expected Far few customers in the showroom
Everything was simple and easy
Very good Staff very friendly
Speed of booking
I was completely satisfied because i didnt have to go from here to there Shumond bought everything to me
Car is good and what Mark said it would be
Unfortunately due to the restrictions of the Covid pandemic I was unable to experience the same customer facing service I have previously experienced although the sales staff made the best of difficult circumstances
It was very good
The service I received from Ian Elwiss was excellent
As above, Mark Price was brilliant, explained everything throughly, he was very clear with what to do and was patient, he has amazing customer service skills!
Josh was very helpful throughout and went out of his way to ensure I received the car at the earliest opportunity
Good service but just too many emails to contend with
Once again the representative was so professional, always pointing me in the right direction. He assured me that I would be very satisfied with my car once he's finished and he was absolutely right.
Ian & Riaz were excellent
The sales assistant mark price took his time, was not pushy and went out his way to show real examples of trim etc where possible.
Car purchased on Motability scheme. Joshua recommend the perfect car for our needs. From keeping in touch after initial purchase, to the smooth delivery handover, Joshua made it a pleasurable , special and friendly experience! Thank you.
Smooth transition regarding collection
We received an excellent deal through Barons Borehamwood which hugely helped in the overall process and not forgetting the excellent customer service provided by Joshua & Riaz.
Mark price did a fantastic job of ensuring I understood everything and that I was happy with my order.
Mark Price was an extremely convincing sales person and was very flexible will all my requirements and came up with a very good deal. He was also willing to work on Sunday to work around my timetable
Good customer service even during pandemic time.
Excellent communication skills, listened to what I wanted and needed, replied quickly to emails and calls, went out of their way to make sure the car, finance, documentation and additional products were provided on time and tovery high standard.
All our comforts and requirements were met even within the COVID safety restrictions.
Everything went smoothly and without and problems.
I had constant contact to let me know the process and delivery of my new car
Continuous informative updates
Ongoing contact with Rushan throughout the process.