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Rob Graham

Head of Business

Lachlan Macdonald

General Sales Manager

James Courtney

Used Car Manager

Riaz Choudhury

Business Manager

Maurice Mendoza

Business Manager

Chris Nash

Aftersales Manager
  • Department Aftersales

Kelly Jeffries

Customer Service Manager

Shumon Shawkat

Senior Sales Executive & Motability Specialist

Navin Persaud

BMW Sales Executive

Matthew Elbourne

Sales Executive & Motability Specialist

Mark Price

Sales Executive & Motability Specialist

Robert Bridger

Product Genius

Tracey Christie

Receptionist

Donna Davidson

Receptionist

Kay Grogan

Receptionist

Francesca Laquinandi

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I have used you for a long time and Michael your service manager is the main reason why I continue to use you

Service

Both receptionists were uncaring and vacant about what I could do about changing my light bulb.

Service

Expect good service from BMW

Service

See above. Really frustrated with the time it took for anyone to answer the phone.

Service

They did not do proper work they left under engine cover because of that I have loss my night job

Service

I was kept informed during the morning of my cars progress with the service and MOT

Service

After 5 min of button tapping he said price will be £156 and change I said I know 100% for sure it wasn't as much as that So then he said ok I will do it for Around £115 I said that's fine I said again that I need to leave at 10.15 he said no prob

Service

Bad quality,no organization at all

Service

I waited over 15 minutes after my car was put back outside the front ready for me. After 15 minutes I had to go and find a manager to ask to pay my bill. The service rep knew I was in a rush, I even asked not to have my car washed to save time.

Service

Staff were friendly and efficient. I managed to get a booking at a very convenient time.

Service

Very satisfied they rang and told me what needed doing car was ready on returning

Service

Issues not rectified

Service

I had no complaints

Service

Good communication from Colin.

Service

No problem with any stage of the process once in the system. Link from promotional email didn't work originally. Did the following day, though.

Service

Only downside was I was left waiting for half an hour to collect car after the sales advisor went off to lunch. This even after I called to say when I would arrive and he even acknowledged me when I arrived.

Service

Polite. Quick. Did everything they were meant to do.

Service

MOT was carried out in time, then I was told to wait further 10min for washing service. Washing was carried out (with good result) but I actually needed to wait for 1hour and15min..

Service

Communication was poor - was trying to deal with 2 bmw garages ( the ones i bought from and borehamwood who it had been recovered to) they didn't seem to able to communicate to each other.

Service

If I could remove the star I would. Even when I called today, I got a response for an unenthused receptionist. Doesn't really make you feel like you have purchased a premium product.

Service

Changed brake pads in May and told in October by barons that my pads are worn off and due to be changed at 8000 miles of life, however advertised as 30000 miles

Service

The staff member who saw me didn't want to do anything other than check me out. I expected co-operation and help from him. The wait is far too long and then the wait for help was far too long

Service

Couldn't get my car to be serviced while I waited as I had done over the years, very disappointed and wouldn't be coming back for sure. This has got me looking at other brands with better service.

Service

V.G.

Service

The car went in for electric faults breakdown, took nearly 3 weeks and the seats were stained from the technician. Photos can be provided upon request.

Service

I had to wait for 4 and a half hours whilst having a one week old newborn baby at home. I was lied to as to what work you were carrying out. Completely unsatisfying experience to say the very least, I'm taking this further with BMW head office

Service

I would quibble with the charge to clear a blocked windscreen washer system on a car less than two years old when the system is sealed, and the rear wash worked perfectly - is this a common issue?

Service

Dropped the car off the evening before and it took quite a long time until I was seen. Once I was directed to my personal advisor the service was excellent.

Service

Great service as usual and as expected from BMW.

Service

Good service

Service

The staff were very helpful

Service

Efficiently handled by friendly staff

Service

identified the issue and replaced the part under warranty, cleaned the car and all in one day.

Service

Having to visit too many times to solve an oil sensor problem

Service

I would be completely satisfied iod teh price was reasonable

Service

Aftersales service provides best service. Unlike for sales area (poor timing communication)

Service

Quick and efficient

Service

Shumon went above and beyond in providing superb customer service throughout the process

Sales

Mark Price looked after us well

Sales

The sales lady at Barons was exceptional

Sales

The best service from start to finish

Sales

I deal with Shumon and i have bought my previous car from him. Shumon is a top sales person and services you get from him is second to none. That is is why I always buy my car from him.

Sales

Due to the stress I experienced and the time taken on collection there was no explanation of the car. The manager was not concerned about my stress re. the handover. I missed Christmas celebrations as it took so long to-a v unpleasant bmw experience

Sales

Quick, great communications, great service

Sales

friendly, polite staff, lovely coffee, comfortable waiting area. our car was ready to go.

Sales

I was able to see the model I was interested at the BMW centre in and evaluate the new features

Sales

Bad customer service after signing paperwork. No one wanted to know us or have the decency to call back. Dirty car when I picked it up. No presentation or anything when collecting car. Just spent 42k and all I got was here are your keys.

Sales

Excellent service from salesman. Support services ie finance dept and car collection let overall experience down.

Sales

overall good but some communication difficulties

Sales

Mark Price was very enthusiastic, helpful, friendly and professional. Dealing with him and the rest of the team at Barons Borehamwood was a real pleasure!

Sales

Very relaxed atmosphere. didn't feel preasured to buy there and then. Shumon Shawkat was amazing, made me feel very relaxed with the complete purchase experience.

Sales

Very professional and informative. Contact was made throughout the whole journey

Sales

Good service with a couple of minor issues

Sales

Excellent

Sales

The whole process went well, from finance to delivery. Personally I would take more time with the customer when handing over the vehicle and I would also have the vehicle in its own delivery room/area. I would have given 5 if this happened.

Sales

Poor sals and after sales service

Sales

The whole process from start to finish was exceptional.

Sales

I was completely satisfied, also because of the excellent relationship management by the sales person who was very competent and trustworthy.

Sales

Very good service from Shumon Shawkat the sales representative.