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Very professionally handled all the aspects of service.
It all went down hill from the point of being told I couldnt wait for my car to be seviced as promised when I made the booking As I arranged by day based on information giving.
Difficulty in booking an appointment and the wait to get served on collecting car
All staff, friendly, helpful and informative
As stated above. My car cut out while I was driving. No reason was found/given which now makes me apprehensive when driving. Not knowing if this problem would happen again is a cause of worry to both myself and my family.
Waiting time was very long. Had called out my girlfriend to pick me up first thing in the morning and was waiting for quite some time outside.
Lack of communication
Was booked in for one day, took 2 because no one looked at the problem.
Came back from service leaking oil. Receptionist told me to book appointment in weeks time but I spoke to manager - he was nice and agreed to see car immediately. Then it said I had 2 months for new brake pads - preferred to have changed in service
To receive the car professionally serviced gives satisfaction and the fact that they thoroughly clean the car inside and out is a nice touch.
I cannot remember the name of the chap I dealt with but he was fantastic a credit to your company.
As before. Lovely welcome from receptionist and efficient, polite service from service guy.
See 1 - Warning light showing
Friendly service - only the communication was lacking. The person who looked after the service said he's going to email me - which he didn't.
The last call we received made us feel rushed to collect our car as the centre was closing we were not informed beforehand. Also the receptionist was already ready to leave as she had her jacket on when we arrived
Friendly, helpfull and on time
clear concise with what was needed in the service. completed swiftly
Worst possible service, I was given a courtesy car that had no fuel and actually ran out of fuel within 200 meters from the bmw center!!! I had to go to petrol station and get a small fuel container to the car and top it up. bmw agent didn't care
Took ages to get an apointment with a courtesy car, then to be told i didn't have one.And not helpful with my warning lights.
After I collected the car I found that the service light was still lit.Also the invoice shows that the car was washed and vacuumed but this had not been done.
A couple of days later we called to check progress but they were having difficulties and said that they would be sending someone to our home on the following day to sort it out. If he could not visit it it would definitely be the day after that(cont)
Peter Williams was a very professional service manager with an engaging personality. He kept us up to date on progress especially as the car was not going to be ready at the end of the day One negative is the restrictive parking available in Chester
Every thing done as requeated
It took 3 weeks to be seen and the job was not done in a day. Also had to wait around. I was not issued an invoice for the work. I was told it would be emailed but it never was,
I had to take time out of my day to return to the garage and as the problem was their fault they should have come and picked the car up
initial appointment cancelled with poor explanation, then second one - longer than avergae waiting time to check-in and then they decided half-way through the day that they wanted to keep the car until the day after. I stood firm, said no.
For reasons mentioned above
I have been chasing without satisfaction on outstanding items.
When book they ans straight away but when u want to ask further questions oh no response very bad
They were amazing at customer interaction and really made me feel special.The service manager Steve Stylianou was excellent and really looked after me. He was extremely accommodating and couldn't do enough to help. A big thank you to him.
Friendly staff, however linited availability of slots since I asked whether I could reschedule and wa told this is not available due to servicing team work king on the recall
I love my BMW but I hate the servicing experience; i had to wait 25 mins to check my car in for a service, why can't the keys just be taken & someone call me to ask any questions? I had someone waiting to take me home and they were late for an appt
It has the worst service
Customer focussed and friendly.
Constant chasing up to find progress. Initially could not locate my car. In addition to not being able to find the service pack warranty that we purchased. After a fiat amount of time this was all finally located.
The job got done
The time spent by the sales team to explain & discuss all my options, including re-financing, or purchasing, by balloon payment, my previous car. I did not suffer any "hard sell" tactics to purchase the new car, which I appreciated.
Staff were friendly and helpful and Cameron our adviser was excellent
Overall, a good quality of service. However, the car has been set up so that I am "Driver 2", and the automatic tailgate has no proximity sensor, causing a paint chip on the day that I got it, that has only been touched up rather than resprayed.
Any questions I had were answered promptly. Was able to visit BMW Centre to try different models.
The car did take a while to arrive (not this dealer's fault to be honest) but as soon as the car has arrived, I got it the very same day so I'm quite happy about it.
Very satisfied for multiple reasons I cannot state them all. The overall experience was pleasant
I was kept up to date the whole way through the process by Conor and it required very little effort on my behalf
No probs everything Went soomthly great communication
I really cannot think of any way my experience could have been improved, all the way through from initial contact to collection of the car, to the very quick and efficient correction of a problem with the battery that appeared.
Apart from the car taking four months to come, everything else was good. Didn't feel uncomfortable as a woman in what I expected to be quite a masculine environment.
Again, apart from the quality of the car, Navin made the whole experience a positive one.
Everything went smoothly
Everyone was helpful
The service provided by the sales executive was excellent even down to registering the car with my personal plate