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ABOUT Barons BOREHAMWOOD

Find out more about what we do and our team.

Meet the team

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Tony Murphy

Head of Business

Peter Watts

General Sales Manager

Scott Edwards

Used Car Manager

John Vincelli

Business Manager
  • Department Sales

Richard Segal

BMW Business Manager

Chris Nash

Aftersales Manager
  • Department Aftersales

Kelly Jeffries

Customer Service Manager

Warren Cathcart

BMW Sales Executive
  • Department Sales

Faisal Gulamali

BMW Sales Executive

Cameron Koshnevis

BMW Sales Executive & Motability Specialist
  • Department Sales

Beejal Patel

BMW Sales Executive

Richard Thomas

BMW Sales Executive

Roger Prime

BMW Sales Executive

Sergio Lever

BMW Sales Executive

Conor Graham

BMW Sales Executive

Navin Persaud

BMW Sales Executive

Scott Smith

BMW Sales Executive

Danny Wheeler

BMW Sales Executive

Molly Gregson

BMW Trainee Sales Executive

Tracey Christie

Receptionist

Lois Barron

Receptionist

Donna Davidson

Receptionist

Kay Grogan

Receptionist

Francesca Laquinandi

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Continuity of Service and relationship with Michael Nobbs

Service

Everything as expected

Service

Overall very good but.. charged for the insurance of the courtesy car, £15.00 for the day, which is equivalent of £5475. per year! Really. Also the service interval reminder on the car has not been reset. So it still says I need a service!

Service

Misleading customer services adviser. Disinterested in customer. Discouraging interm of addational Insurance products sold and recommended by BMW. It took 36 hours just to replace the tyre and then was asked to pay for additional parts not mentioned.

Service

I had to come back twice to fix a very straightforward problem, ie lose boot lock. Though both times the service I received was very good

Service

I feel like I paid for nothing as no service was really rendered.

Service

Friendly, quick, helpful, etc...

Service

My car returned with phone/contacts no longer linked. pre set seat positions deleted and other set choices deleted. Also work carried out was known issue fault so why was this not on auto call back? Car well cleaned before return.

Service

I had asked for a Manager to call me, was told by booking service on 1 occasion a request had been been emailed. I got no response. 2nd time receptionist at Barons told me same thing that Manager had been emailed to call me. Again I got no response.

Service

I had booked my service some 3-4 weeks before as that was your lead in time which is a long time to wait.On my arrival was informed you would be carrying out a recall item. However this was not done and has had to be rebooked. Parts not available??

Service

Took too long to carry out diagnostic report on my vehicle and with conflicting info reported back.

Service

Good experience once I actually got an appointment. The service facility is very busy and it took a month to get a booking

Service

went fine staff courteous and got job done quick.

Service

Being promised outstanding information and then being ignored can only be described as unacceptable. My vehicle was serviced several weeks ago and yet I’ve had no response to the messages that I’ve left both on the phone and on email.

Service

The service was done well, represented value for money, good communication by the service manager and my car returned same day clean and valeted.My only request would be to open early at 7:30am for drop off and close later at 6pm for pick up.

Service

I was very satisfied with the actual service but there was aggravation getting making the booking

Service

Poor customer service,had a quote for 1st service for my 5 series £217.00, ended up paying £350.00 for some made up charges(or some filters) just a pack of lies.

Service

the garage does not clean the car before my collection as before.

Service

Service itself was prompt and courteous. Reception let you down. I arrived at the required time, was told to sit and wait, and then realised after 25mins of waiting, that Reception had not informed Sales team that I was there!

Service

was looked after very well from Mr Micheal Hobbs

Service

All good other than the fact the rattles I asked to be fixed haven’t been

Service

Service done promptly though it seemed expensive

Service

Please read above. Says it all. And that’s the simplified version. And my car is still faulty.

Service

Good service with small room for improvement

Sales

After leaving my details with various Bmw dealers I was surprised how little response I got until I rang BMW Borehamwood and spoke to a salesman called Sergio, he searched for a new Bmw m5 competition and came back with a great price I immediately

Sales

From start to finish, the salesperson was quite professional in his dealing with me.

Sales
Dear Mr Millwood, Just a note to thank you for taking the time to provide us with your feedback, we all hope you enjoy your new BMW Regards,

Great Customer Service both professional and family friendly approach. Mr Navin was outstanding during the process throughout. Definitely recommend the services to everyone. Hats off to the team.

Sales
Dear Mr Rana, Just a note to thank you for taking the time to provide us with your feedback, we all hope you enjoy your new BMW Regards,

No major issues

Sales
Dear Mr Jason, Just a note to thank you for taking the time to provide us with your feedback, we all hope you enjoy your new BMW Regards,

No issues - all got dealt with and if there were any glitches I was always kept well informed,

Sales
Dear Mr Crossick, Just a note to thank you for taking the time to provide us with your feedback, we all hope you enjoy your new BMW Regards,

Considering the money I spent on a new car I wasn't really made to feel that special when collecting the vehicle. The car wasn't ready and prepared. Otherwise everything else was good.

Sales
Dear Mr Morris, Just a note to thank you for taking the time to provide us with your feedback, we all hope you enjoy your new BMW Regards,

The salesman who I dealt with was very professional. Cameron was always only too happy to help and prompt with every query I had.

Sales
Dear Mr Murphy, Just a note to thank you for taking the time to provide us with your feedback, we all hope you enjoy your new BMW Regards,

Very good staff were very helpfully and attentive.

Sales
Dear Mrs Sherman, Just a note to thank you for taking the time to provide us with your feedback, we all hope you enjoy your new BMW Regards,

Everything went very smoothly, no issues

Sales
Dear Ms Vaghela, Just a note to thank you for taking the time to provide us with your feedback, we all hope you enjoy your new BMW Regards,

Navin was fantastic, explained everything, made the options clear, was understanding of needs. Professional to deal with and a really nice guy!

Sales
Dear Mrs Cinnamond, Just a note to thank you for taking the time to provide us with your feedback, we all hope you enjoy your new BMW Regards,