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ABOUT Barons BOREHAMWOOD

Find out more about what we do and our team.

Meet the team

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Scott Edwards

BMW Used Car Manager

John Vincelli

Business Manager
  • Department Sales

Chris Nash

Aftersales Manager
  • Department Aftersales

Warren Cathcart

BMW Sales Executive
  • Department Sales

Faisal Gulamali

BMW Sales Executive

Cameron Koshnevis

BMW Sales Executive & Motability Specialist
  • Department Sales

Beejal Patel

BMW Sales Executive

Richard Segal

BMW Business Manager

Richard Thomas

BMW Sales Executive

Roger Prime

BMW Sales Executive

Sergio Lever

BMW Sales Executive

Molly Gregson

BMW Trainee Sales Executive

Tracey Christie

Receptionist

Lois Barron

Receptionist

Donna Davidson

Receptionist

Kay Grogan

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

was looked after very well from Mr Micheal Hobbs

Service

All good other than the fact the rattles I asked to be fixed haven’t been

Service

As above, the quality of the work done was of a very low standard. If something as basic as a bolt can be missed I have no faith that the non visible work was carried out to a high standard. Ridiculous given the labour rate.

Service

Service done promptly though it seemed expensive

Service

great service and staff

Service

Please read above. Says it all. And that’s the simplified version. And my car is still faulty.

Service

Service dept unresponsive , was not what I expected of prestige branded vehicle

Service

Good service with courtesy.

Service

Once at the garage I thought the process was efficient

Service

Polite reception. Could be clearer on costs though. Value service prices online don't match cost at dealership. Value service price did not include cost of new cabin filter. I expected basic service cost to be about £200, but it was over £300.

Service

Fast response

Service

1) when I left my car, the branch was really understaffed meaning I had to wait over an hour to leave my keys and go. 2) ever since the brakes were replaced, they squeek as if the metal plates are rubbing against each other. As these are new - not ha

Service

Very professionally handled all the aspects of service.

Service

It all went down hill from the point of being told I couldn’t wait for my car to be seviced as promised when I made the booking As I arranged by day based on information giving.

Service

Difficulty in booking an appointment and the wait to get served on collecting car

Service

All staff, friendly, helpful and informative

Service

As stated above. My car cut out while I was driving. No reason was found/given which now makes me apprehensive when driving. Not knowing if this problem would happen again is a cause of worry to both myself and my family.

Service

Waiting time was very long. Had called out my girlfriend to pick me up first thing in the morning and was waiting for quite some time outside.

Service

Lack of communication

Service

Was booked in for one day, took 2 because no one looked at the problem.

Service

Came back from service leaking oil. Receptionist told me to book appointment in weeks time but I spoke to manager - he was nice and agreed to see car immediately. Then it said I had 2 months for new brake pads - preferred to have changed in service

Service

To receive the car professionally serviced gives satisfaction and the fact that they thoroughly clean the car inside and out is a nice touch.

Service

As before. Lovely welcome from receptionist and efficient, polite service from service guy.

Service

I cannot remember the name of the chap I dealt with but he was fantastic a credit to your company.

Service

See 1 - Warning light showing

Service

Friendly service - only the communication was lacking. The person who looked after the service said he's going to email me - which he didn't.

Service

The last call we received made us feel rushed to collect our car as the centre was closing we were not informed beforehand. Also the receptionist was already ready to leave as she had her jacket on when we arrived

Service

Friendly, helpfull and on time

Service

clear concise with what was needed in the service. completed swiftly

Service

Worst possible service, I was given a courtesy car that had no fuel and actually ran out of fuel within 200 meters from the bmw center!!! I had to go to petrol station and get a small fuel container to the car and top it up. bmw agent didn't care

Service

Good people

Service

Took ages to get an apointment with a courtesy car, then to be told i didn't have one.And not helpful with my warning lights.

Service

After I collected the car I found that the service light was still lit.Also the invoice shows that the car was washed and vacuumed but this had not been done.

Service

A couple of days later we called to check progress but they were having difficulties and said that they would be sending someone to our home on the following day to sort it out. If he could not visit it it would definitely be the day after that(cont)

Service

Everything went very smoothly, no issues

Sales

Navin was fantastic, explained everything, made the options clear, was understanding of needs. Professional to deal with and a really nice guy!

Sales

just could not think of anything that could have made anything better. bee is just everything I would have imagined. we are so happy, she was so nice to our family and made us comfy

Sales

Pleasant and knowledgeable staff

Sales

BECAUSE I WAS VERY COMFORTABLE WITH ALL THE STAFF AND THE SERVICES PROVIDED.

Sales

Polite, efficient service.

Sales

Conor was excellent throughout the whole process

Sales

Navin kept in touch with updates and delivery dates. He worked around my schedule and I never felt rushed. I cannot recommend him enough. Everything was smooth and Daniel went through the menu and how to start up the vehicle etc. I was very pleased!

Sales

The time spent by the sales team to explain & discuss all my options, including re-financing, or purchasing, by balloon payment, my previous car. I did not suffer any "hard sell" tactics to purchase the new car, which I appreciated.

Sales

Staff were friendly and helpful and Cameron our adviser was excellent

Sales

Overall, a good quality of service. However, the car has been set up so that I am "Driver 2", and the automatic tailgate has no proximity sensor, causing a paint chip on the day that I got it, that has only been touched up rather than resprayed.

Sales

Any questions I had were answered promptly. Was able to visit BMW Centre to try different models.

Sales

The car did take a while to arrive (not this dealer's fault to be honest) but as soon as the car has arrived, I got it the very same day so I'm quite happy about it.

Sales

I was kept up to date the whole way through the process by Conor and it required very little effort on my behalf

Sales

Very satisfied for multiple reasons I cannot state them all. The overall experience was pleasant

Sales

Good Service

Sales

No probs everything Went soomthly great communication