My car was kept overnight and I was not kept inform or updated of the progress. I had to call in several times as I wanted to know when my car will be ready as i need to make plans for the day.

Booking was simple (despite demand on BMW recall requirements). Reception took just 10 minutes. Car was ready for collection on time. Collection took just 10 minutes. Car was washed and cleaned inside. Effortless experience, great customer service.

very unprofessional, car went in for MOT when I checked the mot certificate I realised that they put wrong mileage on the certificate car was 37.080 they put 37980 on the certificate when I call they said they cant do anything I have to call DVSA

I did not have to wait too long this time for the service co-ordinater from the agreed booking time. He was well-mannered, patient and amiable. He explained everything well.

Was asked to come in at specific time to speed up the fitting but it took over 2 hours with little communication

Unless you complain no one returns calls or updates you. Once I had made it clear just how ticked off I was the service got better.

Very efficient and quick and did what they said they would

250 characters is nowhere near enough! The work drastically overran. No compensation. No calls or contact from Customer Service Manager or Service Manager even though promised. Password changed on dash cam but not given to me. Appalling!

I also asked them to re-programme by control box so it only recognised two keys - they didnt do this. They also said they would call me back to arrange for this to be done. They never called back.

not impressed by length of time it took and poor clean

Soon after collecting car from service dept a warning flashed indicating tyre pressure required checking Service sheet indicated tyres had been checked. Clearly they had not.

The reason I gave this answer is because at the time of booking my appointment, I was told I'd have a wait of a couple hours. Just to come in and be told it'll be 7+. Other than than I'm usually very satisfied with my experience.

The service itself was good and the staff in the service center in Borehamwood were very nice and helpful but the booking process was awful.

My front brake pads were showing as close to requiring replacement but I was not contacted during the service to confirm and ask if I wanted them replaced. So I left the service with a service warning light showing. Brilliant.

It is hopeless when the phone is not answered and updates are not given. The car was eventually returned a day later than promised. I was told to pay three different amounts and the following day it transpired the car was not fixed - so it went back.

Was not happy with how I was dealt with

Aside from the good points, i was dissapointed with the following. 1. Took a long time to book in car on arrival. 2. Grease finger prints all over passenger seat and parts of dashboard. 3. Service rep had no notes that my booking was a waiting servi

One of the main reasons I sent my car in was because the DAB radio keeps cutting out. I mentioned this to the guy who picked up my car and twice to the engineer who called me on the phone. But they did not resolve this issue or attempt to fix it.

I had to wait a month for first available service. When I arrived I asked if one of the sensors could be checked as it had been giving me problems but I was told to make a separate appointment. I was told the service would take between 1 hour and ha

The communication is abysmal. Went in for body work and service. Paint job is poor. Service not even done. Zero communication. Had to chase. Said you would call back and didn't. Car held unnecessarily. Have never experienced such poor service.

This place is like Fish market with no onsite parking provision even to drop off the call for car for service and to pickup. Gentleman who handled us seems to be ok but looks very worried which caused us bit worried. No issues on actual service at.

Time

I did not have one!

Smooth, simple process

Borehamwood Bmw have a lot of customer service training to be done ASAP. Never answer the phone calls, never return phone calls. After £718 I spent at borehamwood on repair to my Bmw M5 the fault has returned a day later.

See above. You seem to have forgotten who the customer is. To fail the MOT because the numberplate was too dirty, in winter, when you could have just washed it first is beyond ridiculous.

The service seems to be good with no problems

Promptly seen to and dealt with quickly and efficiently.

As above. Complete disregard by a gentleman named Engel to give updates as he promised numerous times. I always have to call numerous times at multiple times of the day to get through to someone for a status update so I can plan my day.

I had told the centre there was lot of water inside back door & very annoyed because of the noise caused by the water ,but when I got it back, I could feel the water still stored inside the door, i was told they only adjusted the seals

The sole reason is because of Glynn in Borehamwood. I feel he is an asset to your organisation and definitely knows the importance and values of customer service at BMW.

Glyn, my service contact, was first class in advising me of the remedial work required and keeping me up to date on progress However, reception facilities when picking up the car were not up to standard as they did not advise Glyn of my arrival

I was advised on the phone that my service could be done while I wait in an hour and a half ....and it was

Poor customer service. Rip off on extra charges after already paid for service charges for 3 years.

Because my problem was not resolved.

Service was good but quite expensive

Courteous service

My car was with BMW for 2 weeks +

Just standard. Car was cleaned half heartedly. Empty trunk wasn't hoovered. Dirt still visible on dashboard. Alloys has grime left all over them. Standards definitely going downhill

The service side of things went well. But on return I detected a crack on my front windscreen on the driver side which was not there before. I was assured by Barons that it did not happen at their facilities. So what happened is not clear!

Customer focused and efficient

Staff, efficiency, environment and experience was very satisfactory.

Everything was great except I did opt for the fast track service due to time constraints but the service went over by 45 minutes and that was with them being told to hurry, so I was late for work. However I did receive a discount so very good

Continuity of Service and relationship with Michael Nobbs

Everything as expected

Overall very good but.. charged for the insurance of the courtesy car, £15.00 for the day, which is equivalent of £5475. per year! Really. Also the service interval reminder on the car has not been reset. So it still says I need a service!

Misleading customer services adviser. Disinterested in customer. Discouraging interm of addational Insurance products sold and recommended by BMW. It took 36 hours just to replace the tyre and then was asked to pay for additional parts not mentioned.

I had to come back twice to fix a very straightforward problem, ie lose boot lock. Though both times the service I received was very good

I feel like I paid for nothing as no service was really rendered.

Friendly, quick, helpful, etc...

Danny Wheeler - very helpful and accommodating. His help was the only reason we didn't cancel the order once the car we purchased was sold to another customer.

Overall, very good. However it took a long time to complete my purchase (2 1/2 hours) considering I knew exactly what I wanted. Delivery experience also very good but again a long process

Sales person Scott made the car purchasing process vrey easy and he also worked hard for arraning timely delivery of my new car

Roger is a great asset to the BMW brand. A promotion is needed!. I would recommend him any day of the week. I loved the updates he gave us and the videos he sent. Top Job!

one of the extras I ordered did not materiliase

Experience was great , was welcomed great and even offered a hot drink

Clear financial explanation including finance alternatives. delivery process was smooth and thorough.

Beejal made everything special for me and because of her I would tell my friends to see her to buy a car

all staff very helpful

Everything that was promised was delivered

Navin ensured we got the car on the date required and arranged all the paperwork so it was a smooth journey,

Because NOBODY from the BMW centre I bought my car from tried to contact me to inform me about the progress of my delivery after I paid my deposit.

Very knowledgeable sales person. Very friendly.

Good service with small room for improvement

After leaving my details with various Bmw dealers I was surprised how little response I got until I rang BMW Borehamwood and spoke to a salesman called Sergio, he searched for a new Bmw m5 competition and came back with a great price I immediately