Continuity of Service and relationship with Michael Nobbs

Everything as expected

Overall very good but.. charged for the insurance of the courtesy car, £15.00 for the day, which is equivalent of £5475. per year! Really. Also the service interval reminder on the car has not been reset. So it still says I need a service!

Misleading customer services adviser. Disinterested in customer. Discouraging interm of addational Insurance products sold and recommended by BMW. It took 36 hours just to replace the tyre and then was asked to pay for additional parts not mentioned.

I had to come back twice to fix a very straightforward problem, ie lose boot lock. Though both times the service I received was very good

I feel like I paid for nothing as no service was really rendered.

Friendly, quick, helpful, etc...

My car returned with phone/contacts no longer linked. pre set seat positions deleted and other set choices deleted. Also work carried out was known issue fault so why was this not on auto call back? Car well cleaned before return.

I had asked for a Manager to call me, was told by booking service on 1 occasion a request had been been emailed. I got no response. 2nd time receptionist at Barons told me same thing that Manager had been emailed to call me. Again I got no response.

I had booked my service some 3-4 weeks before as that was your lead in time which is a long time to wait.On my arrival was informed you would be carrying out a recall item. However this was not done and has had to be rebooked. Parts not available??

Took too long to carry out diagnostic report on my vehicle and with conflicting info reported back.

Good experience once I actually got an appointment. The service facility is very busy and it took a month to get a booking

went fine staff courteous and got job done quick.

Being promised outstanding information and then being ignored can only be described as unacceptable. My vehicle was serviced several weeks ago and yet I’ve had no response to the messages that I’ve left both on the phone and on email.

The service was done well, represented value for money, good communication by the service manager and my car returned same day clean and valeted.My only request would be to open early at 7:30am for drop off and close later at 6pm for pick up.

I was very satisfied with the actual service but there was aggravation getting making the booking

Poor customer service,had a quote for 1st service for my 5 series £217.00, ended up paying £350.00 for some made up charges(or some filters) just a pack of lies.

the garage does not clean the car before my collection as before.

Service itself was prompt and courteous. Reception let you down. I arrived at the required time, was told to sit and wait, and then realised after 25mins of waiting, that Reception had not informed Sales team that I was there!

was looked after very well from Mr Micheal Hobbs

All good other than the fact the rattles I asked to be fixed haven’t been

Service done promptly though it seemed expensive

Please read above. Says it all. And that’s the simplified version. And my car is still faulty.

Good service with small room for improvement

After leaving my details with various Bmw dealers I was surprised how little response I got until I rang BMW Borehamwood and spoke to a salesman called Sergio, he searched for a new Bmw m5 competition and came back with a great price I immediately

From start to finish, the salesperson was quite professional in his dealing with me.

Great Customer Service both professional and family friendly approach. Mr Navin was outstanding during the process throughout. Definitely recommend the services to everyone. Hats off to the team.

No major issues

No issues - all got dealt with and if there were any glitches I was always kept well informed,

Considering the money I spent on a new car I wasn't really made to feel that special when collecting the vehicle. The car wasn't ready and prepared. Otherwise everything else was good.

The salesman who I dealt with was very professional. Cameron was always only too happy to help and prompt with every query I had.

Very good staff were very helpfully and attentive.

Everything went very smoothly, no issues

Navin was fantastic, explained everything, made the options clear, was understanding of needs. Professional to deal with and a really nice guy!