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Rob Graham

Head of Business

Riaz Choudhury

New Car Sales Manager

Maurice Mendoza

Business Manager

Paul Griffin

Used Car Sales Manager

Charles Blau Business Manager

Shumon Shawkat

Senior Sales Executive & Motability Specialist

Navin Persaud

BMW Sales Executive

Matthew Elbourne

Sales Executive & Motability Specialist

Mark Price

Sales Executive & Motability Specialist

Charlie Cohen

Sales Executive

Emma Smith

Sales Executive

Simon Wong

Sales Executive

Jefferson Small

Sales Executive

Robert Bridger

Product Genius

Tracey Christie

Receptionist

Donna Davidson

Receptionist

Kay Grogan

Receptionist

Harry Gill

Aftersales Manager

Stephen Knill

Service Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The work was done well, communication was very good and car was ready before I thought it would be...

Service

No problems

Service

Car always come back perfect

Service

My car was ready for me in good time after its MOT.

Service

Michael Knobb who always takes care of me he is extremely helpful and his customer service is top notch. I have various high end vehicles and work with a lot of dealers. Michael takes his customer relations to a different level.

Service

Everything was done ok

Service

Just i say thanks Lady shaman she trying to keep customers happy from BMW .

Service

Excellent customer service from service dept

Service

Amy who I dealt with there kept me info at every stage.

Service

Because i was very satified

Service

Very well done on time Great service

Service

Seemless and efficient service

Service

fast efficient service

Service

good and helpful service

Service

Service and MOT were done in time, check-in was efficient, communication with your service department was fine.

Service

good customer service, kept me up to date at all times. Good reputation.

Service

Fast and clear check-in and out

Service

They had the car ready for me whilst mine was in the garage. Michael was helpful and ensured I was kept in the know how whilst my cqr was in the garage

Service

Great dealership and overall good experience

Service

just really excellent customer service with consistent updates on a regular basis

Service

Professional with their clients

Service

Good communication.

Service

fast and efficient service

Service

Kept up to date with progress and easy to get car serviced.

Service

Excellent staff and management.

Service

Amy Gelderbloem was very easy to deal with and communicate with. Kept me up to date and for the first time Borehamwood provided me with a courtesy car

Service

service was efficient

Service

Again it was mainly due to Mr Mandalia as well as a very good job, expensive though.

Service

Just smooth transaction

Service

My MOT booking was easy and I was kept informed even when it had to be rescheduled to accommodate a re-call notice. I was able to get it re-MOT'd after getting new tyres fitted and everyone was very accommodating and great customer service

Service

Arrangements during covid were very good

Service

Professional and quick turned around.

Service

we were looked after very well, kept informed at all times

Service

Great service. I have no complaints.

Service

Rating very well deserved.

Service

Has improved a great deal since my last visit

Service

Excellent Customer Service!

Service

The service team at Barons, particularly Amy, is highly professional, listens to the customer and attends to the problem rather paper it over. She is pleasant and helpful.

Service

It's my local BMW dealership ! it's not the first time and it won't be the last , because I am used to the professional services as well as the parts department good stuff .

Service

Because my car was checked and I was called almost immediately to tell me what to be done. As I gave the go ahead, it did not take time, my car was fixed and ready.

Service

Easy to deal with & kept me updated throughout the service & the Recall item that was being addressed

Service

See above answer

Service

As above

Service

Prompt service. Fault rectified in great time. Only downside they usually wash the car before returning it but sadly not this time. That said, it was more important I got it fixed and back in time for my move - had an hour to spare!

Service

Staff were very helpful and the wait was shorter than expected Far few customers in the showroom

Service

Everything was simple and easy

Service

Very good Staff very friendly

Service

Speed of booking

Service

I was completely satisfied because i didnt have to go from here to there Shumond bought everything to me

Sales

Car is good and what Mark said it would be

Sales

Unfortunately due to the restrictions of the Covid pandemic I was unable to experience the same customer facing service I have previously experienced although the sales staff made the best of difficult circumstances

Sales

It was very good

Sales

The service I received from Ian Elwiss was excellent

Sales

As above, Mark Price was brilliant, explained everything throughly, he was very clear with what to do and was patient, he has amazing customer service skills!

Sales

Josh was very helpful throughout and went out of his way to ensure I received the car at the earliest opportunity

Sales

Good service but just too many emails to contend with

Sales

Once again the representative was so professional, always pointing me in the right direction. He assured me that I would be very satisfied with my car once he's finished and he was absolutely right.

Sales

Ian & Riaz were excellent

Sales

The sales assistant mark price took his time, was not pushy and went out his way to show real examples of trim etc where possible.

Sales

Car purchased on Motability scheme. Joshua recommend the perfect car for our needs. From keeping in touch after initial purchase, to the smooth delivery handover, Joshua made it a pleasurable , special and friendly experience! Thank you.

Sales

Smooth transition regarding collection

Sales

We received an excellent deal through Barons Borehamwood which hugely helped in the overall process and not forgetting the excellent customer service provided by Joshua & Riaz.

Sales

Mark price did a fantastic job of ensuring I understood everything and that I was happy with my order.

Sales

Mark Price was an extremely convincing sales person and was very flexible will all my requirements and came up with a very good deal. He was also willing to work on Sunday to work around my timetable

Sales

Good customer service even during pandemic time.

Sales

.

Sales

Excellent communication skills, listened to what I wanted and needed, replied quickly to emails and calls, went out of their way to make sure the car, finance, documentation and additional products were provided on time and tovery high standard.

Sales

All our comforts and requirements were met even within the COVID safety restrictions.

Sales

Everything went smoothly and without and problems.

Sales

I had constant contact to let me know the process and delivery of my new car

Sales

Continuous informative updates

Sales

No problems

Sales

Ongoing contact with Rushan throughout the process.